We have learned  that most people ask very similar questions. If you don't see an answer to your question in the
Frequently Asked Questions area below, please feel free to email us at
info@Lifeprepared.com and we will respond
within 2-3 business days.

Q: What is your current shipping time?

We are now able to ship most orders within 2 weeks. All orders ship with UPS.  At this time our is calculated based on
the total of your order.
Shipping Details. Shipping covers orders shipped to the contiguous 48 states.

Q: How can I contact your company?

All of our contact information is located on our Contact Us Page. We may also be contacted at info@lifeprepared.com

We are located at:

Lifeprepared.com
772 W 1450 N
Orem, UT 84057

Contact us:

Email: info@lifeprepared.com
Fax: 888-437-1669
Hours: 8 AM - 5 PM MST, Monday-Friday
Write us:

772 W 1450 N
Orem, UT 84057

Q: What Methods of Payment do you accept?

Whether you order through the mail, phone in your order, or order over the Internet, you can always use personal checks,
money orders or a credit card (Visa, master card, American Express or Discover) to pay for your order.

Q: What Name will appear on my Credit Card Bill?

Your credit card bill will show the charge coming from Lifeprepared.

Q: Who will deliver my order?

The majority of orders are shipped through UPS. Exceptionally large order may be shipped through a common carrier.
The US Postal Service is also used on occasion.

Q: Returns?

A: What is your return Policy?- Customer Satisfaction is our number one goal at Lifeprepared.com, therefore we do all
that we can to facilitate your needs. Consequently, all returns must be handled in the following manner.

Return Option:

If for any reason, you are unhappy with the quality of your product, or if there is a manufacturing defect with it, please
contact us immediately. Contact us by e-mail: info@lifeprepared.com, detailing the precise nature of your problem. All of
our emergency products and workmanship are warranted for a period of one year from the date of purchase.

To return an item for exchange/repair, please follow the following steps:

1. Goods must be return shipped within 30 days of shipping date. Only return the authorized item (cushion, pad etc)
2. Use the original packaging and enclose the original documentation.
4. Enclose documentation advising us of the problem, and the reason why you are returning the goods.
5. Address the package to:

Lifeprepared.com

772 W 1450 N
Orem, UT 84057

All questions, returns, and other order-related questions must be handled within 45 calendar days of the original order.  
After 45 calendar days all orders are closed.

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